FAQ – International Orders
Where are the products shipped from?
All products are shipped from Hong Kong.
Who pays for shipping costs?
Shipping costs are the responsibility of the customer unless otherwise stated.
Will I have to pay customs duties or import taxes?
Yes. Customs duties, import taxes, and related fees may be charged by your local customs authority and are the responsibility of the customer.
Can I return or cancel my order?
Returns or cancellations due to customer convenience are not accepted.
Returns may be considered only if the product is unused, unopened, and the customer contacts us within the specified period after delivery.
Do you offer exchanges?
No. We do not offer direct exchanges.
If you wish to receive a different item, please return the original product and place a new order.
What if my item is defective or incorrect?
Please contact us promptly with details and photos if applicable.
We will review the situation and provide an appropriate resolution.