Privacy policy

Privacy Policy

This Privacy Policy describes how GENTIL HK LIMITED ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our site or place an order, we may collect the following information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

  • Order history

  • IP address and browser information

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you regarding your purchase

  • Arrange shipping and delivery

  • Process payments

  • Improve our website and customer experience

  • Comply with legal and regulatory requirements

3. Sharing Your Information

We may share your personal information with third parties only when necessary, including:

  • Payment processors

  • Shipping and logistics providers

  • Shopify and related service providers

Your information is shared strictly for business operations and is not sold to third parties.

4. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, disclosure, or misuse.

5. Cookies

Our website uses cookies to enhance your browsing experience and analyze website traffic.
You may disable cookies through your browser settings; however, some features of the site may not function properly.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal information

To exercise these rights, please contact us using the information below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Governing Law

This Privacy Policy is governed by the laws of Hong Kong SAR.

9. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: gentilhk@gentil.jp
Company Name: GENTIL HK LIMITED
Location: Hong Kong