Terms of service

Terms & Conditions

These Terms & Conditions apply to all users of this website operated by GENTIL HK LIMITED.
By accessing or using this website, you agree to be bound by these Terms & Conditions.

1. Company Information

Company Name: GENTIL HK LIMITED
Email: gentilhk@gentil.jp
Business Location: Hong Kong
Governing Law: Hong Kong SAR

2. Products

  • All products sold on this website are apparel items, including practice wear and dresses.

  • Product images and descriptions are provided for reference only.
    Actual colors, details, and fit may vary slightly depending on screen settings, materials, and production processes.

3. Sizing

  • All size charts provided on this website are reference only.

  • Measurements may vary slightly depending on design, fabric, and production.

  • Customers are responsible for reviewing size charts and selecting the appropriate size before placing an order.

  • We recommend custom size orders for customers who are between sizes or require a precise fit.

4. Custom Size Orders

  • Custom size orders are available upon request.

  • Additional fees and production time apply.

  • Custom-made items are produced specifically for the customer and are non-returnable and non-exchangeable.

5. Pricing & Payment

  • All prices are displayed in the currency shown on the website.

  • Prices are subject to change without prior notice.

  • Payment must be completed in full at the time of purchase.

6. Shipping

  • Products are shipped from Hong Kong.

  • Shipping fees are the responsibility of the customer and are calculated at checkout.

  • Delivery times are estimates and may vary depending on destination and customs procedures.

7. Customs Duties & Taxes

  • Customs duties, import taxes, and any related fees imposed by the destination country are the responsibility of the customer.

  • We are not responsible for delays caused by customs clearance.

8. Returns & Exchanges

  • Returns are accepted only for unused, unworn items in original condition and packaging.

  • Return shipping costs are the responsibility of the customer.

  • Exchanges are processed as a new order after the return is completed.

  • Custom size items are not eligible for return or exchange.

9. Cancellations

  • Orders cannot be canceled once production or shipping has begun.

  • Custom size orders cannot be canceled after confirmation.

10. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our total liability shall not exceed the amount paid for the product.

11. Intellectual Property

  • All content on this website, including images, designs, text, and logos, is the property of GENTIL HK LIMITED.

  • Unauthorized use or reproduction is prohibited.

12. Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by and construed in accordance with the laws of Hong Kong SAR.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

13. Contact

For inquiries regarding these Terms & Conditions, please contact:
gentilhk@gentil.jp